Staying Safe at Broom Hall Hotel
We have been working and planning hard to ensure the health and safety of our guests, staff and local community will be met following the latest government guidelines.
We have implemented a range of new procedures so that you can enjoy your visit or stay with us in a safe and clean environment.
Please see below for further details on the safety measures we will be putting in place.
If you have any concerns or would like to talk through anything particular then please do not hesitate to contact our team.
On arrival there will be a number of options for the way you arrive, check in and depart to keep everyone safe.
- Guests that have booked online can pre-check in by signing their registration form which will be sent via email prior to arrival. Keys will be ready to collect at reception placed in a clean bag for convenience.
- We encourage contactless payment where possible, with prepayment for hotel guests prior to arrival.
- We ask that guests try and pre-book their dining arrangements in advance. This can be done when making your booking, checking in online or on arrival at reception.
- Reception staff will be safely positioned behind a perspex screen wearing a face mask with plenty supply of hand sanitiser. Check in will be as normal but please respect social distancing if there is a queue.
- Contactless check out, key drop .
- Disposable facemarks will be available at reception .
All accommodation at Broom Hall is cleaned to the highest possible standard but additional attention will be paid to certain areas inline with our new housekeeping procedures.
- We have removed all non-essential items from rooms, if you require additional pillows, toiletries or pen and paper please ask the reception team.
- We have implemented a 7 high-touch deep clean points that housekeeping will be very strict on. This includes rigorous detail to door handles, bathroom surfaces, TV controls and telephone, lamps and switches, cupboard and draw handles, hard surfaces and tea and coffee making facilities.
- All bedlinen is laundered by a professional laundry company, returned to us sealed and ready to use.
- Rooms will not be serviced daily for short stays, this way you can be confident that no member of staff will enter your room during your stay. If you do need fresh towels or additional tea/coffee please ask reception who will leave items outside your door.
Dining
We want all our guests to feel safe and enjoy their dining experience here at Broom Hall.
Therefore we have introduced the following measures and new dining options.
- We ask that all guests and non-residents pre book tables in advance only up to a maximum of 6 people.
- For the purpose of contract tracing we are required to obtain your name, email or telephone number when dining or using our facilities at the hotel.
We also encourage guests to scan our QR code on arrival for the track and trace app. - We will be adhering to social distancing by placing all our tables 2 metres apart, whilst keeping all rooms well ventalated by opening all windows and doors open when possible.
- All customers are required to wear face masks until they are seated at their table. They will also need to be worn when using the toilets, paying at reception and on departure.
- We have a large garden and would encourage you to enjoy alfresco dining when possible.
- Ordering can be done via an app or with one of our waiting team. This will include drinks which will be brought to your table.
- Cutlery will be brought out with your food and any condiments that you like will be in individual sachets.
- All tables, chairs and menus will be sanitised after every use.
- Please book a time for your breakfast and if possible pre-order. We have removed the continental buffet, but this can be ordered through our waiting team.
- Room service can be ordered for breakfast, lunch, dinner and afternoon tea, this will be delivered outside your room only.
Staff, Partners & additional Information
Our team have all been trained in new ways of working in order to keep themselves and everyone who visits Broom Hall safe.
- Temperature checks will be given to all staff before they start their shift.
- Teams are encouraged to ask as many questions as possible so their absolutely confident with our new workplace procedures.
- All our Risk Assessments and training are in line with the most up to date government guidance.
- All our staff members will be wearing the required PPE.
- We are working alongside some trusted chemical providers recommended by WHO which we will use site wide.
- We’re also making sure that partners and suppliers own Risk Assessments and practices dovetail with our own.
- Unfortunately our swimming pool remains shut due to government guidelines.
- Hand sanitising stations will be available through the building.
- Our public areas will be cleaned more frequently paying extra attention to touch points.
- We do recommend that when walking down corridors in the building you wear a face mask, these will be available at reception should you require one.
- All our procedures will be constantly under review as we follow the government guidelines and uk hospitality recommendations.