Privacy Policy


Within this Privacy Policy, reference to we, us or our implies the legal entities Broom Hall Country Hotel which is the organisation that process your personal information.

This privacy statement explains how and why we collect and process your personal data. This relates to personal data you share directly with us – as our guests, our members, our suppliers and our booking partners. It also relates to personal data you share with third-party introducers, booking sites and group travel partners who share your data to provide you with the services that you have requested. Where a third party has shared your data with us, we expect that they have informed you about the processing and sharing of your data.

What information do we collect and process

Broom Hall Country Hotel will collect Personal Data and will store this information about you now and in the future for marketing purposes, and in order to contact you. We will not give any personal information to any Company or third person(s), unless reasonable to do so. We may also use your information to contact you, with regards to, events, offers, surveys and reminders relating to the information obtained from yourself.

We currently collect your personal data through a number of sources, such as:

  • When you contact us by phone, email, or on our social media platforms such as Facebook and Instagram.
  • On social media platforms, when you fill out forms or enter competitions.
  • When you subscribe to receive our newsletter and receive information about our special offers and services.
  • When you book and register as a guest in our hotel.
  • When third-party partners, booking sites or travel groups share your data with us in order to book accommodation and facilities on your behalf.
  • When you book into our restaurant.
  • When you arrange a wedding, event or conference.
  • Where you have been involved in any accidents or incidents on our premises or facilities.
  • In order to progress any agreements or contracts with you.
  • In the administration of our relationship with you.
  • Your image on security CCTV around our site
  • When you make any complaints regarding our facilities or the service you have received.

 

Lawful basis for processing


Broom Hall Country Hotel will use one of three lawful bases to process your data.

Consent: In circumstances where you were freely given the opportunity to select specific marketing preferences, allowing us to contact you in the future.

Contract: If you have entered or are in the process of entering into a contract with Broom Hall Country Hotel we may process your data to facilitate any agreements within the contract.

Legitimate interest: In certain circumstances, where you would reasonably expect Broom Hall Country Hotel to use and process your data as a necessity to fulfilling an action or request from yourself.

Why do we need your personal data


We process personal data about you for a number of purposes, including:

  • To process, arrange and provide you with the services we offer as a Company.
  • To follow up with you shortly after an interaction with you at our Hotel.
  • For internal record keeping (to be able to respond to customer enquiry and invoicing)
  • To provide you with information about services, events and products we feel may be of interest to you.
  • To notify you of any changes to our services.
  • To verify identification where required.
  • To process financial transactions, invoicing and receipts.
  • To make an appointment with you.
  • To update or remind you of your up-and-coming booking or event.
  • To provide our services to you as requested or agreed
  • To prevent and detect crime, fraud or corruption.
  • To help us improve the services we offer

This list is not exhaustive and may be updated from time to time. 

Who will your data be shared with?


Relevant data may be shared with our booking partners or service providers in conjunction with the delivery of our services to you.

We may also disclose specific information upon lawful request by government authorities, law enforcement and regulatory authorities where required or permitted by law.

In the event that we sell our business, we may share your details with the buyer to enable them to fulfil the service we have agreed with you.

Your personal information will not be transferred to, stored or otherwise processed outside the uk.

Your rights on your personal data


You have the right to review the personal data held by us and have inaccurate information about you corrected. Under GDPR, which took effect in May 20018, you have the right to:

The right to be informed

The right of access

The right to rectification

The right to erasure

The right to restrict processing

The right to data portability

The right to object

If you would like to exercise any of these rights, you can contact our team by emailing us at enquiries@broomhallhotel.co.uk

If you are unsatisfied with the result of any issues raised, you have the right to complain to the Information Commissioners Office (ICO) at https://ico.org.uk/

How long do we keep your personal data


We may keep your details on record for as long as it is necessary to meet record-keeping requirements. We hold all personal data for a period of seven years. They are then deleted in accordance with data protection and other applicable legislation.

Cookies


Cookies are small files stored in your browser and are used by most websites to help personalise your web experience. Some features on this site will not function if you do not allow cookies.

Compliance Cookie

This cookie is placed if the “OK” button is clicked in the Cookie Policy alert box. Once you have given your consent to the use of cookies on our site this message is prevented from displaying. If you wish to remove cookies from your computer or device, please refer to your browser settings.

Analytics Cookies

These cookies allow us to count page visits and traffic sources so we can measure and improve the performance of our site, using a service provided by Google Analytics.

Third-Party Cookies

We may use a number of social media tools to enhance visitor interaction on our site. If you already use these platforms their cookies may be set through our website. Data may then be collected by these companies which enables them to serve up adverts on other sites that they think are relevant to your interests. If you do not use such platforms then our site will not place these cookies on your device.

Functional Cookies

These cookies are used to enable core site functionality. They do not contain any personal information and are automatically deleted when you close your browser.

Links to other websites


Our site contains links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Policy update

This policy was updated in August 2022